How do I contact CashCaw?
Email support@cashcaw.com. Include the account email address, the relevant store, order, publisher namespace, package handle, or withdrawal reference, and a concise description of what happened. Do not include passwords, authentication codes, secret API keys, full card numbers, bank-account details, or private customer files.
Customer and account support
Email support@cashcaw.com for account access, billing questions, store operations, marketplace purchases, or technical problems. Include the email address on your account and relevant store or order identifier, but never send passwords, full card numbers, secret keys, or private download files.
Marketplace publishers
For package review, licensing, listing moderation, or payout questions, use the same support address and include your publisher namespace and package handle.
Affiliate support
For application review, referral attribution, commission, reversal, or payout questions, include the email on the affiliate account and any relevant referral, invoice, or withdrawal reference. Bank details are entered only through Stripe-hosted payout onboarding and should never be emailed to CashCaw.
Privacy and legal requests
Send privacy requests, legal notices, or accessibility feedback to support@cashcaw.com with a clear subject line. We may need to verify your identity before acting on a request involving account information.
Response expectations
CashCaw reviews support messages during normal business operations. Urgent reports involving suspected account compromise, fraudulent transactions, or exposed credentials should be clearly marked as urgent.
Self-service information
For immediate answers, review the detailed FAQ, feature overview, Accessibility page, Privacy Policy, and Terms of Service.